I had an issue with some Elite Batting gloves; which I felt was not handled properly by TAI Sports; that were purchased for my dd! he sent her a replacement pair even though we didn't even order them from him originally!! There are some great people on this board; add him to the list. Anything to promote the game to the younger players is HUGE in my book!! If we ever make it to the West Coast i'll be sure to seek you out and thank you personally!!