i've spent over 20k in online purchases over the past 6 years. everything from wine to sound systems, cell phones, softballs, and now bats. litterally hundreds of purchases, maybe thousands. let me start by saying i've been talking to spencer about purchasing a bat on and off for probably 2 mos. talked about a few different bats. after a few other deals had dropped off from other people for various reasons. well monday at 2pm i agreed to buy a bat from him, one of the combats. 25 hours later i'm holding the bat in my hand, 5 hours prior to game time, a double header no less. then, knowing that i had a chance to use it the next time he same me on he immeadiately asked how i liked it, if i was happy, making sure that i was cool with everything. ultimately it was without a doubt the best service i've ever gotten and the most pleasent online transaction i've ever done. when i have a friend that is looking for a bat spencer will be the first to know about it. i couldn't have been happier, props all the way.