Hi all,
Thanks for all of your opinions for my first custom glove and finally I decide to reach Glovesmith. We have at least over 10 emails back and forward, and every time it is the same man help/reply me. I'll call him as M for this post.
At first I send couple emails to M ask questions and used Rawlings' simulator (because this is the only simulator which I found online) to create a file for discussion, because I thought it would be clear for both of us. Since I'm not native speaker and worry about if I call M, there would be some problem because of my oral speaking. I also mentioned this in my email. Anyway, it seems like made a phone call would be a good choice for him, then I called M and discussed details of my glove. I asked M whether it's OK for me to use files to communicate with him in order to make sure everything is good. (I asked the same question before in the email). M said yes. Then I made a final draft and send to him couple days after the phone call. He wrote in email "Your order form came through completed this time". I thought it's great and time for make a payment.
I called M this afternoon and want to make final check. However, when I asked whether I can use the fold over crotch and he said no. I asked whether the color could try to help me choose similar one, he said they don't have the color which I showed in my draft. I thought it's OK. I asked do you have the blue color which is more dark one? He said no. I ask whether can I choose the stamping color, he said normally they did not do that but they can help me do the color which I want. I said again that you cannot do the fold crotch and don't have dark blue rather than bright. M cut off me and said you know what, I think we cannot make the glove you want. It's impossible to have the glove which you want. His tone was impatient and don't want to talk to me anymore. I said what you mean is that you don't want to build my custom glove? He replied yes. it's no way we can customize your glove. Then I said thanks anyway, I appreciate your help. He said noting but hanged off my phone.
I really don't know why he did that and acted don't want to talk to me anymore. I tried my best to let M understand what kind of glove that I want, and I tried to know what kind style/shapes glove which they can built. In my email I gave him all my drafts and modified the drafts after he replied my email. He said nothing but in last email "Everything on the order looks good. If M saw my drafts and agreed everything is good, why he said they cannot build my glove when I call him made double check. I fell so frustrated and said for all these things and I would say even Glovesmith's glove is good, I do not suggest anyone buy it's custom glove because of it's staff's attitude.
Below is the email records for reference:
http://imgur.com/a/srugF
Thanks for all of your opinions for my first custom glove and finally I decide to reach Glovesmith. We have at least over 10 emails back and forward, and every time it is the same man help/reply me. I'll call him as M for this post.
At first I send couple emails to M ask questions and used Rawlings' simulator (because this is the only simulator which I found online) to create a file for discussion, because I thought it would be clear for both of us. Since I'm not native speaker and worry about if I call M, there would be some problem because of my oral speaking. I also mentioned this in my email. Anyway, it seems like made a phone call would be a good choice for him, then I called M and discussed details of my glove. I asked M whether it's OK for me to use files to communicate with him in order to make sure everything is good. (I asked the same question before in the email). M said yes. Then I made a final draft and send to him couple days after the phone call. He wrote in email "Your order form came through completed this time". I thought it's great and time for make a payment.
I called M this afternoon and want to make final check. However, when I asked whether I can use the fold over crotch and he said no. I asked whether the color could try to help me choose similar one, he said they don't have the color which I showed in my draft. I thought it's OK. I asked do you have the blue color which is more dark one? He said no. I ask whether can I choose the stamping color, he said normally they did not do that but they can help me do the color which I want. I said again that you cannot do the fold crotch and don't have dark blue rather than bright. M cut off me and said you know what, I think we cannot make the glove you want. It's impossible to have the glove which you want. His tone was impatient and don't want to talk to me anymore. I said what you mean is that you don't want to build my custom glove? He replied yes. it's no way we can customize your glove. Then I said thanks anyway, I appreciate your help. He said noting but hanged off my phone.
I really don't know why he did that and acted don't want to talk to me anymore. I tried my best to let M understand what kind of glove that I want, and I tried to know what kind style/shapes glove which they can built. In my email I gave him all my drafts and modified the drafts after he replied my email. He said nothing but in last email "Everything on the order looks good. If M saw my drafts and agreed everything is good, why he said they cannot build my glove when I call him made double check. I fell so frustrated and said for all these things and I would say even Glovesmith's glove is good, I do not suggest anyone buy it's custom glove because of it's staff's attitude.
Below is the email records for reference:
http://imgur.com/a/srugF
