All,
It has come to my attention through our Customer Service Dept. that there are some customers that have recently purchased the Catalyst’s (SB105) at a huge discount from some of our retailers and are expecting a Z2000 in return for their replacement. Due to some customers that are abusing the system by altering/rolling these bats, beating them against poles and/or otherwise breaking them on purpose to get an upgrade, we have established some options moving forward for these customers.
• If you are a Customer calling in for Return Authorization (RA) replacement, you must supply a receipt for your proof of purchase. 1-800-282-BATS
• Customer Service Rep. will verify validity of your receipt with the retailer you purchased it from.
Here are your Options that you may choose from where the product failure is due to intended on-field use such as game use and/or batting practice and not a bat that has been altered and/or abused.
Option 1: You can receive a Warrior (aluminum) bat valued at a retail of $99.00. This will be considered your replacement and no other replacements will be issued for this purchase.
Option 2: You can wait for the launch of the new 1-piece Sonic+ composite bat that has a MSRP of $199.00. This Sonic+ replacement will come with a 1 year/1 time replacement from point of transaction.
**Please note that this bat will not be available until July/ August, 2014.
Option 3: If the consumer wants to replace with a higher priced bat (i.e. Z2000 or Z3000), then you must pay the difference of what you paid and what the MSRP is for the Z2000 ($249)/Z3000 ($299). This replacement bat will also come with a 1 year/1 time replacement from point of transaction.
• We can accept a credit card payment for this transaction.
• Once the Catalyst (SB105) is received and verified that the failure is due to intended on field use, then the replacement can be processed.
• If the Catalyst (SB105) is determined by Customer Service Rep. and/or the Engineering Dept. to have damage and/or failure due to abuse or alteration, the Catalyst (SB105) claim will be denied.
WARRANTY
Louisville Slugger provides a limited one (1) year; one-time non-transferable warranty on our new composite bat (may vary outside the U.S) to the original purchaser. This product is warranted to be free of manufacturing and material defects for a period of one (1) year from the original date of retail purchase. Original proof of purchase from an authorized Louisville Slugger dealer must be presented to obtain warranty service. This limited warranty covers cracking, breaking, or significant denting that may occur during normal field usage. This limited warranty is void if the bat is determined by Hillerich & Bradsby to have been abused or altered in any way, or you are not the original purchaser. Assignment of a Return Authorization, or “RA” number is not confirmation the submitted bat is under warranty.
FRAUDULENT CLAIMS
Submitting a false or fraudulent claim may be illegal. This includes altering or creating a false sales receipt to make an out-of-warranty product appear to be in-warranty and/or making a claim under a fictitious name or address or under any name or address not your own. Submitting such documentation to H&B for replacement may be a violation of state and federal laws. H&B will retain any bat returned under a fraudulent claim and such conduct may be referred to the appropriate law enforcement agencies for further investigation which could result in prosecution under, among other law, the U.S Mail Fraud Statues. (18 USC Citation 1341 and 1342, et seq.)
Louisville Slugger’s warranty obligation is to the original purchaser and is non-transferable. Louisville Slugger DOES NOT accept receipts from PayPal, Paypoint, eBay or other auction websites. Your receipt must be from an authorized Louisville Slugger dealer to receive warranty services.
Louisville Slugger reserves the right to discontinue or change this policy.
Dennis Turner
(02/2014)
It has come to my attention through our Customer Service Dept. that there are some customers that have recently purchased the Catalyst’s (SB105) at a huge discount from some of our retailers and are expecting a Z2000 in return for their replacement. Due to some customers that are abusing the system by altering/rolling these bats, beating them against poles and/or otherwise breaking them on purpose to get an upgrade, we have established some options moving forward for these customers.
• If you are a Customer calling in for Return Authorization (RA) replacement, you must supply a receipt for your proof of purchase. 1-800-282-BATS
• Customer Service Rep. will verify validity of your receipt with the retailer you purchased it from.
Here are your Options that you may choose from where the product failure is due to intended on-field use such as game use and/or batting practice and not a bat that has been altered and/or abused.
Option 1: You can receive a Warrior (aluminum) bat valued at a retail of $99.00. This will be considered your replacement and no other replacements will be issued for this purchase.
Option 2: You can wait for the launch of the new 1-piece Sonic+ composite bat that has a MSRP of $199.00. This Sonic+ replacement will come with a 1 year/1 time replacement from point of transaction.
**Please note that this bat will not be available until July/ August, 2014.
Option 3: If the consumer wants to replace with a higher priced bat (i.e. Z2000 or Z3000), then you must pay the difference of what you paid and what the MSRP is for the Z2000 ($249)/Z3000 ($299). This replacement bat will also come with a 1 year/1 time replacement from point of transaction.
• We can accept a credit card payment for this transaction.
• Once the Catalyst (SB105) is received and verified that the failure is due to intended on field use, then the replacement can be processed.
• If the Catalyst (SB105) is determined by Customer Service Rep. and/or the Engineering Dept. to have damage and/or failure due to abuse or alteration, the Catalyst (SB105) claim will be denied.
WARRANTY
Louisville Slugger provides a limited one (1) year; one-time non-transferable warranty on our new composite bat (may vary outside the U.S) to the original purchaser. This product is warranted to be free of manufacturing and material defects for a period of one (1) year from the original date of retail purchase. Original proof of purchase from an authorized Louisville Slugger dealer must be presented to obtain warranty service. This limited warranty covers cracking, breaking, or significant denting that may occur during normal field usage. This limited warranty is void if the bat is determined by Hillerich & Bradsby to have been abused or altered in any way, or you are not the original purchaser. Assignment of a Return Authorization, or “RA” number is not confirmation the submitted bat is under warranty.
FRAUDULENT CLAIMS
Submitting a false or fraudulent claim may be illegal. This includes altering or creating a false sales receipt to make an out-of-warranty product appear to be in-warranty and/or making a claim under a fictitious name or address or under any name or address not your own. Submitting such documentation to H&B for replacement may be a violation of state and federal laws. H&B will retain any bat returned under a fraudulent claim and such conduct may be referred to the appropriate law enforcement agencies for further investigation which could result in prosecution under, among other law, the U.S Mail Fraud Statues. (18 USC Citation 1341 and 1342, et seq.)
Louisville Slugger’s warranty obligation is to the original purchaser and is non-transferable. Louisville Slugger DOES NOT accept receipts from PayPal, Paypoint, eBay or other auction websites. Your receipt must be from an authorized Louisville Slugger dealer to receive warranty services.
Louisville Slugger reserves the right to discontinue or change this policy.
Dennis Turner
(02/2014)
