Gentlemen,
I would like to announce that the Novak Custom Kip glove special ($125) is back with a guarantee!
If you do not receive your glove within 6 full weeks from the time you place your order, your glove will be FREE!!!!
Promotional Code: 2011NOVAK
I know we had a lot of issues last year and our customer service and delivery time was poor for some of you. For that we truly do apologize as we realize that was unacceptable. In addition, some of those problems continued until recently. We are now under new management and have a new customer service rep (Billy Ramirez) who will be responding to emails. Please send all emails to [email protected].
We hope by offering this exceptional deal with the appropriate customer service, we can earn back your trust and future business. If we fail, we are prepared to deal with the consequences by offering you your glove for FREE.
Please note: There are a few restrictions to this deal. We will not go beyond our standard glove options. If you can not do it online, then we will not do it. We have many options available for you that are within our area of expertise and we will minimize any mistakes by sticking to this.
The only exception we'll make is to allow you to order any web for any position. Please indicate in the special instructions box if you'd like one of the webs listed in the infield section for your outfielder's glove. Lastly, we will make sure to make all gloves with the softball pattern unless stated otherwise.
Please enter the promotional code below to receive your Custom Kip for $125.
Promotional Code: 2011NOVAK
Thanks for this opportunity to make things right.
Regards,
John Novak
I would like to announce that the Novak Custom Kip glove special ($125) is back with a guarantee!
If you do not receive your glove within 6 full weeks from the time you place your order, your glove will be FREE!!!!
Promotional Code: 2011NOVAK
I know we had a lot of issues last year and our customer service and delivery time was poor for some of you. For that we truly do apologize as we realize that was unacceptable. In addition, some of those problems continued until recently. We are now under new management and have a new customer service rep (Billy Ramirez) who will be responding to emails. Please send all emails to [email protected].
We hope by offering this exceptional deal with the appropriate customer service, we can earn back your trust and future business. If we fail, we are prepared to deal with the consequences by offering you your glove for FREE.
Please note: There are a few restrictions to this deal. We will not go beyond our standard glove options. If you can not do it online, then we will not do it. We have many options available for you that are within our area of expertise and we will minimize any mistakes by sticking to this.
The only exception we'll make is to allow you to order any web for any position. Please indicate in the special instructions box if you'd like one of the webs listed in the infield section for your outfielder's glove. Lastly, we will make sure to make all gloves with the softball pattern unless stated otherwise.
Please enter the promotional code below to receive your Custom Kip for $125.
Promotional Code: 2011NOVAK
Thanks for this opportunity to make things right.
Regards,
John Novak
