BigDave4
HOF Scorekeeper
All,
I have sent several emails to some of you. Some emails much nicer than others.
I know you are waiting on your jerseys and they are very late. I have had production problems with this lot. They were already behind, then when they did get printed, there was a major issue with the fabric and it snagged. Snagged badly enough for me to not even consider shipping them as they are. I just won't do that. I'd rather take heat for being late than shipping crap. These issues happen from time to time.
I apologize for the issue and I am working on resolving it here, just as I have in my emails to you.
At this point, I am offering two things. I will either fully refund your money to you or I will ship a free Dry Fit to you with your order as soon as they are done. I am trying to be conservative and I am telling people that it will be another 3 weeks or so. I have my foot on the gas and will get them done as soon as I can and out to you with your free shirt. Again, the decision on what to do from here is yours. I will gladly refund you or you can wait a bit longer. I don't have any other resolution to offer at this point.
If you have not gotten an email response from me, I apologize for that as well. I try to get to every one of them with updates as I have them. I often trust what I am told by the production guys and relay that information to you. That breaks down from time to time as well.
To head something off at the pass because I know it's coming....
I will take my lumps. I am and have been in business for a very long time. That said, I will not sit by and be badgered and abused on a message board or via email. I just won't. Mistakes happen and I do by best to resolve them. When people take the opportunity to use that mistake to hammer me, I will accept it for a while, then I finally say enough it enough and I respond, often tersely and sometimes aggressively to make those people understand that I will not put up with it. Nobody should have to, I don't care what the situation is. Threats and badgering over a softball jersey is ridicules and I won't put up with it. "The customer is always right" gets severely overused and abused these days. That comes with limitations. Limitations that I am not afraid to communicate to people when things go too far.
People complain about my posting an update about this to Facebook saying that it isn't appropriate, but the wait on this message board for a response. Is that not the same thing? You now have my number and me email is below. Feel free to use them. I do not get on the message board that often, obviously.
At this point, I just need to know one thing from those waiting. Would you like me to refund your money, or would you like to wait and accept the free Dry Fit. I will gladly take care of it today either way you choose to go. I just need to know. Please text me at 2 one 4 three 3 four 0 seven 3 eight and let me know. You can also email, but I will need to know some specifics on your order please.
Respectfully,
Dave
dave [at] savesecond [dot] com
I have sent several emails to some of you. Some emails much nicer than others.
I know you are waiting on your jerseys and they are very late. I have had production problems with this lot. They were already behind, then when they did get printed, there was a major issue with the fabric and it snagged. Snagged badly enough for me to not even consider shipping them as they are. I just won't do that. I'd rather take heat for being late than shipping crap. These issues happen from time to time.
I apologize for the issue and I am working on resolving it here, just as I have in my emails to you.
At this point, I am offering two things. I will either fully refund your money to you or I will ship a free Dry Fit to you with your order as soon as they are done. I am trying to be conservative and I am telling people that it will be another 3 weeks or so. I have my foot on the gas and will get them done as soon as I can and out to you with your free shirt. Again, the decision on what to do from here is yours. I will gladly refund you or you can wait a bit longer. I don't have any other resolution to offer at this point.
If you have not gotten an email response from me, I apologize for that as well. I try to get to every one of them with updates as I have them. I often trust what I am told by the production guys and relay that information to you. That breaks down from time to time as well.
To head something off at the pass because I know it's coming....
I will take my lumps. I am and have been in business for a very long time. That said, I will not sit by and be badgered and abused on a message board or via email. I just won't. Mistakes happen and I do by best to resolve them. When people take the opportunity to use that mistake to hammer me, I will accept it for a while, then I finally say enough it enough and I respond, often tersely and sometimes aggressively to make those people understand that I will not put up with it. Nobody should have to, I don't care what the situation is. Threats and badgering over a softball jersey is ridicules and I won't put up with it. "The customer is always right" gets severely overused and abused these days. That comes with limitations. Limitations that I am not afraid to communicate to people when things go too far.
People complain about my posting an update about this to Facebook saying that it isn't appropriate, but the wait on this message board for a response. Is that not the same thing? You now have my number and me email is below. Feel free to use them. I do not get on the message board that often, obviously.
At this point, I just need to know one thing from those waiting. Would you like me to refund your money, or would you like to wait and accept the free Dry Fit. I will gladly take care of it today either way you choose to go. I just need to know. Please text me at 2 one 4 three 3 four 0 seven 3 eight and let me know. You can also email, but I will need to know some specifics on your order please.
Respectfully,
Dave
dave [at] savesecond [dot] com