You could always try to call me direct
480.241.3717
Waiting on a Senior bat here...
wish i could help u guys out
While I commend Bill for building an American company to build a new bat design, I can not condone his business practice of making customers wait for a bat. If a bat comes with a warranty and you can not supply a replacement a refund should be offered to the customer.
While I commend Bill for building an American company to build a new bat design, I can not condone his business practice of making customers wait for a bat. If a bat comes with a warranty and you can not supply a replacement a refund should be offered to the customer.
GSC stopped using China bats and has build a factory in Charleston, South Carolina. It has been a long uphill climb to get the new CORE bat up and running however it is almost there. Hang in there, if you have any questions please feel free to call me.
Bill Gateley
480.241.3717
While I commend Bill for building an American company to build a new bat design, I can not condone his business practice of making customers wait for a bat. If a bat comes with a warranty and you can not supply a replacement a refund should be offered to the customer.
Customer service, we don’t need no stinking customer service
That's a wise move, after cracking the Spirit I swung, and seeing a blue plastic film between the composite layers I was concerned. I cant imagine what else was going on over there.
That's a wise move, after cracking the Spirit I swung, and seeing a blue plastic film between the composite layers I was concerned. I cant imagine what else was going on over there.
i guess u never broke a demarini bat before
Let's face it at this point I don't even think he has a business practice. Let's take this a step further. What company comes out and says he has the next greatest thing in softball and now what almost 10 months later doesn't even have a bat/finished product for people to demo? I mean seriously? You speak of this next great design and then come on with excuse after excuse about how it hasn't been produced. Well then how the hell do we even know this thing 1. Exists or 2. will ever exist? A good business person would actually make sure it's developed and tested before throwing out all the boasts he has already. Seems to me like you have a ton of manufacturing problems so far.
Talk about stating the obvious. You don't need it because you don't have it. Good customer service, is to do right thing and refund the money at this point. So why not refund the money and let folks buy the new bat when it comes out at a discounted rate? Could it be that you don't have the money to refund the folks?
We are moving forward at a slow, painful and controlled pace. We are not in a hurry nor are we speeding to get bats out. Our mission is to make sure the bats are right and our production line is in top running order before we open the doors for orders or ship anything out.
We are moving forward at a slow, painful and controlled pace. We are not in a hurry nor are we speeding to get bats out. Our mission is to make sure the bats are right and our production line is in top running order before we open the doors for orders or ship anything out.
Seriously? You have one customer here that has been waiting over a year for you guys and was promised things that never happened. There are also probably lots of people who have read this thread that will never give your company a chance and will tell others to do the same.
Customer service, we don’t need no stinking customer service
Seriously? You have one customer here that has been waiting over a year for you guys and was promised things that never happened. There are also probably lots of people who have read this thread that will never give your company a chance and will tell others to do the same.