Unfortunately we had the same exact thing happen with our full subs at the beginning of the year. As a matter of face if I didnt know any better I'd think you were describing our order to a T. It makes him look bad being the middle man on the full subs when its mostly out of his hand.. still he knows this is a risk he takes. A few of my guys still aren't happy.
As for the semi subs he makes on his own in house, absolutely ZERO complaints. The shirts are great and they have been at my door in less than a week. This includes two full team orders at separate times, as well as adding 1-2 shirts here and there as we picked up players. I don't think I'm even going to bother with the full subs next year, I'd rather have his semi subs honestly.
Your full subs actually got to me in the time I wanted BUT, the whole front logo was ridiculously horrible...then it took longer to get the replacements...
Semi subs I have full control over, with full sub stuff I finally have 2 people I trust to make things faster and pretty spot on size wise and with colors...
I made some not so good moves trying to find the right person to do full subs and regret it...I don't take it as a life lesson nor do I call it growing pains, I just call it stupid choices...with the prices I charge for artwork and product I'm not making a killing, I'm just trying to do the right thing and sometimes it bites me in the ass...
I'm really sorry about the BS with full sub stuff and I'm working hard to get everything right...
i still have a few teams that ordered early and still can't get the companies to make them right or get colors right...I've even went and had new stuff made for teams out of my own pocket just to do the right thing...
If you don't do full sub stuff in house you are at the actual manufacturers mercy do do the right thing...doesn't always work out...
I'm very sorry for some of the teams who ordered any full sub stuff before mid may because the companies I used don't seem to care about too many things other than their own business...it's unfortunate because I do semi's for some guys on here as contract work and always make sure they are happy with everything and make sure their stuff is just as important as my own...